Crypto Shipping Support & Reviews
We don't hide behind ticket queues or chatbots. Pick a platform, scan a code, and talk to a real person — usually within minutes.
Instant Support — 3 Ways to Reach Us
End-to-end encrypted. The most private way to reach us.
Fast replies, crypto-native. Our most active channel.
Response Times
Most messages get a reply in under 30 minutes — often within just a few minutes. We're real people, not bots.
Online Hours (Pacific Time)
~6:00 AM – 10:00 PM PT
Expect replies in minutes.
After Hours
~10:00 PM – 6:00 AM PT
Message anytime — we're sometimes up late and may still reply. Otherwise, we'll get back to you by 6 AM PT.
Our Label Guarantee
Errors are rare — but when they do happen, they're usually on the iOS or Android app. Most of the time, the page simply refreshed before your label loaded. Here's what to do:
- Don't panic. Your money is safe.
- Try the Order Recovery page — enter your Order ID or the crypto address you sent payment to. This fixes 99% of cases instantly.
- If recovery doesn't work, rebuy your label so your shipment keeps moving.
- Message us on any channel above.
When we're back online, we'll ask for your crypto address and reimburse you in full. You will be made whole — guaranteed.
Prefer email?
We respond within 24 hours — but messaging is faster.
Wondering If We're Legit?
Yeah, we get it — crypto shipping sounds sketchy until you see the receipts. Our Telegram group has real, unedited reviews from actual customers. No fake screenshots, no paid testimonials. Just people who shipped with us and came back to say so.
Go ahead — scan that code and see for yourself. We'll wait.
Refund Policy — Please Read
If you made a mistake (wrong address, wrong weight, wrong service)
We'll refund you as account credit that you can use on your next label. If you don't have an account yet, we'll hold the credit and wait for you to create one — it takes about 30 seconds.
Why credit instead of crypto? This isn't a trick to make you spend money with us. The truth is, for every accidental error we processed as a separate crypto transaction, we'd spend our entire day chasing tiny refunds across multiple blockchains. That time gets taken directly away from the customer service we're known for — the same service our users regularly rate 10 out of 10. Account credits let us fix your issue in minutes instead of hours, so we can keep that standard where it is.
Credits never expire and apply to any carrier on the platform.
If our system made the mistake (bug, failed label)
We will absolutely send your crypto back to the wallet you paid from. No questions, no runaround. Most of the time we even add a little extra for the inconvenience. Just reach out with your Order ID and we'll make it right.
How to request a refund:
Message us on Signal or Telegram (QR codes above), or email support with your Order ID or the crypto address you paid with. We'll review your request and get back to you — usually within minutes during online hours.
100+
Cryptos Accepted
4x
Cheaper Than Retail
60s
Instant Labels
0
KYC Required