Recover Your Shipping Label
Lost your label? Search by your exact Order ID or the cryptocurrency address you sent payment to.
Phone users — stop. Read this.
If you do not have us added to your home screen, mobile browsers (Safari, Chrome) sometimes show "order not found" or just keep spinning. Our system finds orders in 1–2 seconds — if it isn't, the browser is the issue, not your order.
Click here to add us to your home screen (takes 30 seconds) → Then come back and search again — your order will populate, or it will tell you it's still pending on the blockchain.
Bitcoin can confirm slower than we'd like — that part is out of our hands. That's why we offer faster options like USDT, LTC, and others that typically confirm in 1–2 minutes.
Search by Order ID
Enter the exact order ID shown on your confirmation or payment page
💡 Valid order IDs include Telegram IDs (`tg_...`), wallet IDs (`wallet_...`), bulk IDs (`bulk_...`), and standard UUIDs.
⚠️ Paste the exact order ID from your payment page — not the payment hash or a label URL.
🗓️ Labels are deleted every 7 days unless requested for a certain account to keep longer. Up to 30 days only.
Don't have your Order ID?
Your label is safe — relax.
If your timer expired, your payment is not lost. Crypto is just confirming on the blockchain — out of our control. The moment it lands, the label generates automatically. Search your Order ID or crypto address above and it will appear.
Refund Policy — Please Read
If you made a mistake (wrong address, wrong weight, wrong service)
We'll refund you as account credit that you can use on your next label. If you don't have an account yet, we'll hold the credit and wait for you to create one — it takes about 30 seconds.
Why credit instead of crypto? This isn't a trick to make you spend money with us. The truth is, for every accidental error we processed as a separate crypto transaction, we'd spend our entire day chasing tiny refunds across multiple blockchains. That time gets taken directly away from the customer service we're known for — the same service our users regularly rate 10 out of 10. Account credits let us fix your issue in minutes instead of hours, so we can keep that standard where it is.
Credits never expire and apply to any carrier on the platform.
If our system made the mistake (bug, failed label)
We will absolutely send your crypto back to the wallet you paid from. No questions, no runaround. Most of the time we even add a little extra for the inconvenience. Just reach out with your Order ID and we'll make it right.
Carrier delivery issues (lost, delayed, damaged) are handled separately under the carrier's own claims process — see our for details.